FAQ

What is an MD number?
    An MD number is a unique number that helps the warehouse staff correctly identify your package. We are not responsible for delay and lost packages if you did not provide us with an MD number.
What information do I need to place a shipping order?
    Before you place a shipping order on MillionDEAL, please have the following information ready:

    • Courier tracking number
    • Package details (item name, price and quantity)
Can I combine multiple packages in one shipping order?
    We allow you to combine up to 30 packages in one so that they can be shipped to you together.
How do I edit a shipping order?
    You can edit your shipping order after placing it as long as your package has not been signed and received by our warehouse.
My package has been delivered, but why has my shipping order not been updated?
    Your shipping order is updated 2-3 working days after your package is signed and received by our warehouse.
How long can I store my package in the warehouse?
    All warehouses provide storage for up to 14 days. Otherwise, we reserve the right to dispose of your package.
How are shipping rates calculated?
    Shipping rates are based on the weight, volume and destination of your shipment.
What methods of payment does MillionDEAL accept?
    You can pay for the shipping fees using any of the following payment methods:

    • Stripe
    • AlipayHK
What is an MD Point?
    You earn 20 MD points when you complete the payment of your shipping order. After accumulating enough points, you can move up a level. The higher your membership grade, the better your shipping discounts will be. Please click here for further information regarding our membership scheme.
What happens if my package is lost or damaged in transit?
    Claims for in-transit loss or damage should be submitted within three days of receipt. Late claims will not be accepted and the shipment will be deemed to have been completed.

    If a package is confirmed lost or damaged in transit, the amount of compensation is based on its weight (US$10/KG, with the maximum compensation not exceeding US$100), and the shipping fee is not refunded.

    However, if you purchased our shipping insurance, the amount of compensation will be 120% of the declared value, but the shipping fee will still not be refunded.
MillionDEAL was established in 2015 and is committed to becoming Hong Kong's most popular cross-border shipping provider from the Korea bound. We have regular direct flights from Incheon to Hong Kong every Monday through Friday, and our private warehouse is less than 1km away from Incheon International Airport, ensuring that packages are delivered to the airport in the shortest time. In 2021, MillionDEAL is honored to have been named the official logistics partner of Qoo10 (formerly known as Gmarket), allowing Hong Kong consumers to buy hot and trending products in Korea.

In addition, we also provide cross-border shipping services from the United States, the United Kingdom, Germany, and China.


Operating Hours:
Monday to Friday 10:00 to 17:00

Buying Agent Inquiry:
+852 90626205

Business Cooperation:
marketing@gcabiz.com

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